We offer free standard ground shipping services to all continental 48 states. Truck, freight, and oversized charges will apply unless otherwise noted.
Estimated delivery times for orders sent via Standard Shipping:
- West Coast, 1-3 business days
- Southwest 1-3 business days
- Midwest 3-5 business days
- East Coast 5-7 business days
Orders placed before 12 pm AZ Time ship the same day. All other orders will ship the next business day. *Excludes some brands – Liquivinyl, ZL1 Addons, Anderson Composites, and In-house Products.
Most of our products are shipped via UPS and FedEx, which does not deliver to P.O. boxes, so we strongly advise you to provide a physical delivery address to avoid delivery issues or additional charges.
All Standard Shipping orders will ship via USPS or UPS, whichever is most cost-effective. In general, orders weighing less than 1 lb. will go Priority Mail and heavier boxes will ship UPS Ground.
Shipping to Alaska, Hawaii, Puerto Rico, Guam, the US Virgin Islands, or Canada is available at an additional rate. If you purchase an item in any of these states or countries, you will be contacted by email for us to collect additional shipping and handling charges. If you do not wish to proceed with the additional charges, you will be charged a 5% cancellation fee. We have placed a permanent note for all international customers to contact us before making a purchase.
*ALL EXPEDITED SHIPPING REQUESTS MUST BE INQUIRED ABOUT VIA PHONE OR EMAIL.
3 Day Orders will be shipped via UPS or Fed EX 3 Day Select, UPS Ground Fed Ex Ground depending on your location. Delivery is expected within 3 business days after the ship date. (Saturdays and Sundays are not counted as business/working days) The shipping method is not guaranteed. Orders placed M-F before 12:00 PM AZ Time will ship out the same day (except in cases where an item may be out of stock or order is pending verification)
2 Day Orders will be shipped via UPS, FedEx 2nd Day Air, UPS Ground, or Fed Ex Ground depending on your location. Delivery is expected within 2 business days after the ship date. (Saturdays and Sundays are not counted as business/working days) The shipping method is not guaranteed. Orders placed M-F before 12:00 PM AZ Time will ship out the same day (except in cases where an item may be out of stock or the order is pending verification)
1 Day Orders will be shipped via UPS or FedEx Next Day Air (Saver will be used where available) OR UPS Ground or Fed Ex Ground, depending on your location. Delivery is expected within 1 business day after the ship date.(Saturdays and Sundays are not counted as business/working days). The shipping method is not guaranteed. Orders placed M-F before 12:00 PM AZ Time will ship out the same day (except in cases where an item may be out of stock or the order is pending verification).
Next-Day Air (Saturday) Orders will be shipped via UPS Next Day Air or Fed Ex Next Day Air (Saturday) if available to your location. Delivery is expected on Saturday however the delivery time will depend on what is available for your location. Choosing this shipping method is the only time that Saturday delivery is available. Orders placed Thursday 3:00 pm AZ Time through Friday 12:00pm AZ Time will ship out the same day to be delivered on Saturday (except in cases where an item may be out of stock or the order is pending verification).
*** Refunds cannot be issued due to delays from the unavailability of the recipient, acts of God, acts of public authority, riots, strikes, labor disputes, civil commotions, disruptions in air or ground transportation networks due to weather phenomena or natural disasters, or in the event that an ordered product is out of stock or has limited availability.
***Not all expedited shipping methods are available to all locations.
German Muscle sends an email with the tracking number for every order that is placed with a valid email address. If you have not provided an email address, you can contact us for tracking information. Tracking information is also available by logging into your account.
Tracking numbers beginning with 1Z have been sent via UPS and can be tracked via www.ups.com.
Tracking numbers beginning with a 9 have been sent via US Mail and can be tracked via www.usps.com. The package movement will be updated by USPS at the end of each business day; given there is information to update.
Tracking numbers that are 9 digits long have been sent via UPS Freight. Freight shipments can be tracked from the UPS Freight website. Please note that freight shipments being delivered to Residential locations may be delayed if UPS Freight is unable to contact you by phone to set up a delivery date and time
Lost or Damaged Products
At German Muscle we try our best to prevent damage to all packages during transit. Unfortunately, we truly do not have control over product damage. However, we want to make it right with you!
For items shipped through a freight carrier, do not sign for or otherwise accept any items with physical damage. These items should be refused and returned to us.
For items shipped through a parcel carrier (eg. USPS, UPS, FedEx), if you receive an item that has been damaged in transit please send an email to support@GermanMuscle.co with 3 or more photos of your damaged item. Please include the order number in the subject and what has been damaged.
Please hold on to the original item, including the packaging and packing material unless stated otherwise by an FFP Associate.
If you have not received your order even after the tracking shows it was delivered, contact us within 15 business days.
UNDELIVERABLE OR REFUSED SHIPMENTS
Packages will be returned to us by the carrier if they cannot be delivered due to incomplete or incorrect addresses, are not picked up from a UPS facility, or if the recipient refuses delivery. All packages returned to us for the above reasons can take up to 3 weeks to be processed. We may charge you a 15% restocking fee at our discretion.
Please review our Freight Disclaimer for special instructions regarding freight shipments.
*International Shipments – The return shipping costs of any refused or undeliverable shipment(s) outside of the US may be deducted from any refund at German Muscle’s discretion.
Occasionally packages are lost or misrouted during transit. Before contacting us, please note the following estimated delivery times for orders sent via Standard Shipping:
- West Coast 1-3 business days
- Southwest 1-3 business days
- Midwest 3-5 business days
- East Coast 5-7 business days
Please note that the weekend and holidays DO NOT count as shipping days (with the exception of Saturday for USPS packages and Next Day Air Saturday delivery when chosen and paid for by you).
If your package shipped and hasn’t been received within the above guidelines then please contact us so that we may investigate.
For missing UPS shipped packages:
- A UPS trace investigation takes up to 8 business days to be completed. If UPS is unable to locate the package after 8 business days then a replacement item may be shipped.
For missing USPS packages:
- We allow USPS an extra 7 business days after the expected date of delivery to locate the package before we are able to ship a replacement item.
For missing UPS Freight packages:
- UPS Freight missing package investigations do not have a set amount of time that they take to be completed and are on a case by case basis.
OVERSIZED AND FREIGHT HANDLING
Additional handling fees apply to some items due to size, weight, or special handling requirements. These additional fees will be indicated on the product page as well as in your shopping cart.
FREIGHT HANDLING DISCLAIMER
Some items sold by German Muscle are shipped by LTL freight carriers such as Pilot Freight. Please read below to understand more about how the freight shipping process works.
Receiving Your Shipment:
- It is the customer’s responsibility to schedule and accepts delivery in a timely manner.
- If there are delays in delivery as a result of your inability to accept the package, any storage fees are your responsibility.
- Shipments should ONLY be refused if there is physical damage.
Inspecting Your Shipment:
- It is the customer’s responsibility to inspect a shipment before signing and accepting delivery.
- If your shipment does not include all of the items you expected, please call us immediately at 480-569-3402 prior to signing and the driver leaving so that we can facilitate the appropriate next steps.
- If there is any visible damage to the packaging request that you be allowed to open the shipment before signing so that you can inspect the product. If they do not allow the inspection, or if your inspection indicates damage to your item, take photos and REFUSE THE SHIPMENT. You can contact our team at 480-569-3402 to get the claim and the replacement process started.
- Failure to inspect for damages at the time of delivery will result in denial of your damage claim.
- Should you discover damage to your item which was concealed at the time of delivery you can contact us at 480 576 8606.
- German Muscle may have included a handling fee with the purchase of your order to cover the cost of shipping the item to you based on the address you specified during checkout. This fee does not include any ancillary services that may be added by the carrier as a result of your special requests. Any of the following may result in an additional cost to you:
- Storage before Delivery
- Inside or Limited Access Delivery
- Redelivery due to a Missed Appointment
- Address Corrections